A great local team at your disposal !
We have assembled a team of professional Tanzania Safari experts and field guides who are well trained in Tanzania holiday planning, customer care and guiding, these men and women have extensive experience handling guests visiting Tanzania. From Holiday planning, hotel reservation to transportation logistics, they’ve got you covered from the moment you are picked up at the airport to your trip home.
The field guides have extensive knowledge of the safari areas in Tanzania that they guide in and they are always happy to share their wildlife, geologic, cultural and environmental insights with you. They guide because they love to share the pleasures of discovery, exploration, and adventure.
All of our team members at Smart African Travel, including our wonderful office staff in Arusha, are incredibly skilled, appropriately diplomatic, calm under pressure, confident yet humble, charming and entertaining and totally committed to combining their passion with their profession.
We know that your time is valuable and we are committed to using it effectively. Therefore, our goal is a 24-hour response time to your inquiry. We continually update you on the status of your request keeping you informed with a keen attention to detail and efficiency – while retaining our creativity and flexibility.
As a safari operator based in Tanzania, we are far better equipped to assist you with your safari plans, than an agent sitting in an office in US, Europe, Asia or Australia, we are involved with logistics from planning to implementing and overseeing the actual operation.
You will have someone to contact while you are traveling and are never alone in Tanzania as we have a 24/7 safari hotline at your disposal.
Full Customer Service Support
At Smart African Travel we spend a lot of time and effort to ensure that you experience the high standards of customer care. To begin with, we carefully select all our travel products to ensure that we’re providing you with a great mixture of facilities and destinations.
From our user-friendly Safari website, to the streamlined secure online booking process, and not forgetting the after-sales care, our customer service is with you every step of the way. Sending us an e-mail telling us to confirm your safari does not mean the end of our customer service, it’s just the start. You will receive unparalleled attention and personalized service to the moment you board your flight back home.
Unrivaled Local Knowledge
We are local, thus ensuring we can offer you a ‘real life’ perspective on the issues you need to consider in planning your trip. We offer you unrivaled local knowledge and experience, while promoting a sustainable form of tourism, not one that might ultimately contribute to the destruction of the places that have so captured our own imagination.
So wherever possible our aim is to get you away from the crowds and into the wilderness, in camps and lodges that compliment rather than dominate their surroundings. And let’s face it, we want you to have enormous fun. This is a vibrant and dynamic continent, so as well as game drives, we give you the chance to walk, ride, boat, or if you like, to just sit and watch, we want you to feel the real Africa.
Smart African Travel is a tour operator in Tanzania and therefore you will be dealing with real people, and not an automated website, where things can go wrong, we are well aware that you don’t want to communicate with an organization or a computer. You want to talk to real live, responsive, responsible person who will listen and help you get satisfaction.
We strongly believe that a safari to Africa is truly a “trip of a lifetime” and the onus is on Smart African Travel to make your African safari dream a reality.Our style of travel is one of authentic experience. That means we burst the tourist bubble and show you the real world.
You could find yourself , darting around food stalls in a local market, staying with a local family, riding a camel in maasai land, visiting an orphanage or camping out in the savannah and falling asleep to the distant roars of lions.
Peace of mind – Easy and Secure Confirmed Reservations
Once you book you will receive an email confirmation containing all your reservation details, and that we are dealing with your reservation in the next 24 hours. A Smart African Travel travel consultant will confirm again with you personally to ensure that all is in place to give you peace of mind.
Let us know your style.
We don’t want to cramp your style. So, our trips are created with flexibility in mind. While we include the must-sees and must-dos, we leave plenty of room for you to explore on your own or to participate in the optional activities.
This gives you the ultimate freedom and flexibility to do as much or as little as you want on any given day. We recognize that everyone has different comfort zones, so we’ve created several styles of travel for anyone looking for a bit of adventure. Whatever your preference, we’ve got a style for you.
Choose the accommodation you prefer.
Often you’ll spend the night in a hotel, a lodge in the wilderness, camping at high altitude, or even under the night sky in Africa. Your accommodation will reflect the local flavour.
All of our group trips are led by one of our guides. The aim of the trip guide is to take the hassle out of your travels and to help you have the best trip possible. They will provide information on the places you are travelling, make suggestions for things to do and see, recommend great local eating venues and introduce you to our local friends. For specific areas such as cultural sites or jungles, you will also have a local guide or area expert to impart their knowledge.
Plain and simple prices
No hidden charges, no booking fees, no extras, All taxes and surcharges are included in the prices you see.
When you book with smart African Travel you can be assured that your details are 100% safe, as all guest transactions are protected. All our Tanzania safari bookings are prepaid, everything is paid up front in full to ensure your reservations is in place. All of your personal details are safe and we ensure your privacy and we don’t sell or pass on your personal information to any third parties.
No fine print
When you book your hotel room with Smart African Travel you’ll find that all our prices are
inclusive of all meals where applicable, unlike most of our competitors! All pre-departure information are provided before you travel, to avoid nasty surprises while on holiday in Africa.
All our staff are aware that people are different. We value differences in people and Ideas and we treat others with dignity and esteem.